Refund and Cancellation Policy

Deckez reserves the right to refuse or cancel any order. We may cancel any order for any of the following reasons:

  • If we suspect fraudulent activity.
  • If the customer does not comply with our Terms and Conditions.
  • If the customer has accessed our one-week or offered demo account.
  • If the purchase or renewal was made under promotional conditions, such as discounts, seasonal offers, or negotiated prices.
  • If there are environmental issues with the customer’s local device, such as software or hardware problems. Our tech team will still assist the customer in using our service.
  • If the customer’s request is for recurring payments or non-controlled undesired renewals.

Refunds will only be issued under the following conditions:

  • If the customer cancels the order online before 12 hours of the order time, the entire order amount will be refunded.
  • For transactions related to dedicated teams or designers, a refund is subject to a proper call or meeting with one of the Deckez representatives.
  • In case of failed transactions or double payments for the same order, the total deducted amount will be refunded.
  • If the customer raises a claim within 10 days after the renewal, the customer will be refunded. However, for the claim to be valid, the customer must not have used their free or Premium subscription. In essence, no service must have been availed of.
  • The customer’s refund amount will be reflected in their account within one day of a successful claim.

Changes to Refund/Cancellation Policy

  • Deckez reserves the right to change this refund policy at any time. Any changes to the refund policy will be effective immediately.